Managing Operations Across the Supply Chain 3rd Edition By Morgan Swink – Test Bank

Managing Operations Across the Supply Chain 3rd Edition By Morgan Swink – Test Bank

1. Process thinking causes managers to address critical process elements, including:

A. If you don?t like the outcome, focus on the people.

B. Processes are guidelines to thinking about to best staff activities.

C. Processes drive measurement.

D. If you don?t like the outcome, change the process.

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Remember

Gradable: automatic

Learning Objective: 03-01 Understand the importance of processes and process thinking to operations and supply chain management.

Level of Difficulty: 1 Easy

Topic: Processes and Process Thinking

2. Which of the following is NOT a basic activity type in processes?

A. Delay

B. Operation

C. Reporting

D. Storage

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Remember

Gradable: automatic

Learning Objective: 03-02 Define the various components that make up processes; including types of inputs and outputs.

Level of Difficulty: 1 Easy

Topic: Anatomy of a Process

3. You walk into a hair stylist shop. All stylists are busy and you sit in the waiting area. You are in which of the following process activities?

A. Operation

B. Delay

C. Storage

D. You are not in a process activity.

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Gradable: automatic

Learning Objective: 03-02 Define the various components that make up processes; including types of inputs and outputs.

Level of Difficulty: 2 Medium

Topic: Anatomy of a Process

4. Most processes involve two basic types of flows:

A. Information flows and physical flows.

B. Product flows and decision flows.

C. Information flows and operator flows.

D. Physical flows and security flows.

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Remember

Gradable: automatic

Learning Objective: 03-02 Define the various components that make up processes; including types of inputs and outputs.

Level of Difficulty: 1 Easy

Topic: Anatomy of a Process

5. A manager is currently unhappy with the capabilities of a particular process and wants to improve its capabilities. To accomplish this, the manager needs to focus on the process:

A. Inputs, outputs, and flows.

B. Activities.

C. Management metrics.

D. Structure.

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Gradable: automatic

Learning Objective: 03-02 Define the various components that make up processes; including types of inputs and outputs.

Level of Difficulty: 2 Medium

Topic: Anatomy of a Process