Management Leading and Collaborating in a Competitive World 12th Edition – Test Bank

1.

Important, difficult decisions tend to be nonprogrammed, and they demand creative approaches. 
 
True    False

2.

The manager of a burger restaurant faces conflict when she must decide whether to cut hours for all employees or layoff two employees. 
 
True    False

3.

Contingency plans should be developed only after a decision has been made and implemented. 
 
True    False

4.

Following all six stages of the decision-making process guarantees successful decisions. 
 
True    False

5.

When Luke words his suggestions as positively as possible, his managers are more likely to be interested in them because of the bias known as the framing effect. 
 
True    False

6.

The most constructive type of conflict is affective conflict. 
 
True    False

7.

The most fundamental unit of value in the creativity revolution is ideas. 
 
True    False

8.

Complimenting one another and telling stories are examples of behaviors that can make brainstorming less effective. 
 
True    False