Project Management A Strategic Managerial Approach 10th Edition by Jack R. Meredith – Test Bank
Chapter 4
Multiple Choice
1. A party to a conflict will usually be satisfied when the level of frustration has been __________.
a) increased by the domination of the other party
b) lowered to the point where no action against the other party is contemplated
c) lowered because the party realizes the hopelessness of continuing the conflict
d) eliminated because the party has surrendered to the other party
Ans: b
Section Reference: Introduction
Level: Easy
Bloom’s: Comprehension
AACSB: Communication
Page: 119
2. __________ is the process which begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his.
a) Conflict
b) Happiness
c) Contentment
d) Utility
Ans: a
Section Reference: Introduction
Level: Easy
Bloom’s: Knowledge
AACSB: Communication
Page: 119
3. There are probably more opportunities for __________ in handling conflicts and negotiations than in any other aspect of project management.
a) errors in judgment
b) ethical missteps
c) project team strife
d) project manager burnout
Ans: b
Section Reference: Introduction
Level: Easy
Bloom’s: Comprehension
AACSB: Communication
Page: 120
4. After identifying the stakeholders, a _________should be created to maintain key information about them including contact information, their requirements and expectations, what stage in the project they have the most interest in, and so on.
a) stakeholder register
b) stakeholder plan
c) project plan
d) request for proposal
Ans: a
Section Reference: 4.1 Identifying and Analyzing Stakeholders
Level: Easy
Bloom’s: Knowledge
AACSB: Communication
Page: 122
5. A useful tool for accessing the level of commitment needed from stakeholders is the ____________.
a) Commitment Assessment Matrix
b) Power-Interest Grid
c) Stakeholder Survey
d) Administrative Matrix
Ans: a
Section Reference: 4.1 Identifying and Analyzing Stakeholders
Level: Easy
Bloom’s: Comprehension
AACSB: Communication
Page: 122
6. The most common method of identifying stakeholders is _____.
a) expert judgment of the project manager and project team
b) surveying all users
c) sending out invitations
d) using corporate guidelines
Ans: a
Section Reference: 4.1 Identifying and Analyzing Stakeholders
Level: Easy
Bloom’s: Comprehension
AACSB: Communication
Page: 122
7. Before the goals of the shareholders can be aligned with the purpose of the project, the ____________ must be identified.
a) risks
b) costs
c) stakeholders
d) quality
Ans: c
Section Reference: Introduction
Level: Easy
Bloom’s: Comprehension
AACSB: Analysis
Page: 122
8. During project formation, the organizational structure selected will have a major impact on how conflicts are handled. Lack of clarity about the relative power/influence/authority of the PM and the functional managers is a major component of all conflicts involving __________.
a) contractual obligations
b) property rights
c) budgeting
d) resource allocation and scheduling
Ans: d
Section Reference: 4.2 Conflict and the Project Life Cycle
Level: Intermediate
Bloom’s: Comprehension
AACSB: Analysis
Page: 127
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