Organizational Behavior Emerging Knowledge 5th Edition by Steven McShane – Test Bank

Organizational Behavior Emerging Knowledge 5th Edition by Steven McShane – Test Bank

Chapter 04

Workplace Emotions, Attitudes and Stress

True / False Questions

1. Emotions represent the cluster of beliefs, assessed feelings, and behavioral intentions towards something or someone.
True    False

2. Emotions are brief events or “episodes”.
True    False

3. Moods represent our reaction to specific people or events, whereas emotions are not directed toward anything in particular.
True    False

4. People are consciously aware of most emotions they experience.
True    False

5. Emotions generate a core affect that something is good or bad, helpful or harmful, to be approached or avoided.
True    False

6. Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.
True    False

7. Moods are less intense emotional states that are not directed toward anything in particular.
True    False

8. Emotions are communications to ourselves, which serve to put us in a state of readiness.
True    False

9. Attitudes are fleeting physiological experiences we have in response to an attitude object.
True    False

10. Attitudes develop from our emotional experiences as well as from the perceptual process.
True    False

11. Attitudes consist of the following three components: emotions, beliefs, and behaviors.
Ans:
True    False

12. Beliefs represent our perceptions about the attitude object.
True    False

13. Attitudes represent a cluster of beliefs, motivation and feelings about an attitude object.
True    False

14. In the model of emotions, attitudes, and behavior, feelings lead to beliefs, which in turn lead to behaviors.
True    False

15. People with the same feelings may form different behavioral intentions based on their unique past experience.
True    False

16. Research concludes that when our emotions and logical analysis of a situation conflict with each other, we should follow our emotions.
True    False

17. Cognitive dissonance is more likely to occur when the dissonant behavior is known to everyone, was done voluntarily and can’t be undone.
True    False

18. A person’s emotions are influenced by his or her personality, not just from workplace experiences.
True    False

19. Emotional labor refers to any physical work that makes employees feel angry that they must perform this kind of work.
True    False

20. Display rules are norms that require employees to show certain emotions and to withhold others.
True    False

21. Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.
True    False

22. Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.
True    False

23. Conflict between required and true emotions is called emotional intelligence.
True    False

24. Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.
True    False

25. Jobs require more emotional labor when employees must display a variety of emotions, rather than just one or two.
True    False

26. The norms and expectations governing emotional display rules are similar around the world.
True    False

27. Emotional labor may result in stress and job burnout when the prescribed emotions for a job conflict with the employee’s true emotions.
True    False

28. Employees experience less stress from emotional labor when they practice surface acting rather than deep acting.
True    False

29. Employees minimize the stress from emotional labor by actually changing their emotions to match the job requirements (deep acting), rather than displaying emotions contrary to their true emotions (surface acting).
True    False