Management Information Systems 7th Edition By Kenneth J Sousa Effy Oz – Test Bank

Management Information Systems 7th Edition By Kenneth J Sousa Effy Oz – Test Bank

Chapter 3

1. Productivity tools are software applications that help workers produce more in less time.
   1. True
   2. False

ANSWER:  True

1. Serving customers better and faster, as well as learning more about their experiences and preferences, is facilitated by decision support systems (DSSs).
   1. True
   2. False

ANSWER:  False

1. The purpose of marketing is to track every financial transaction within a company—from a few cents expenditure to a multimillion-dollar purchase, from salaries and benefits to the sale of every item.
   1. True
   2. False

ANSWER:  False

1. Human Resources ISs are used extensively for managerial purposes, assisting in organizing quarterly and annual budgets for departments, divisions, and entire corporations.
   1. True
   2. False

ANSWER:  False

1. When investing in securities, such as stocks and bonds, it is important to know the prices of securities in real-time.
   1. True
   2. False

ANSWER:  True

1. Material requirements planning (MRP) programs use long-range forecasts to put long-lead material on order.
   1. True
   2. False

ANSWER:  True

1. Ideally, the issue of manufacturing organizations and their suppliers would be linked in a way that makes them subsystems of one large system.
   1. True
   2. False

ANSWER:  True

8. Shipping is the next link in the supply chain after the completion of the process of marketing products.

1. True
2. False

ANSWER:  False

1. The most important development in hardware to support supply chain management has been a technology called radio frequency identification (RFID).
   1. True
   2. False

ANSWER:  True

1. Modern customer relationship management (CRM) systems can help capture the entire customer experience with an organization, from response to an online advertisement to automatic replenishment of products to proactive service.
   1. True
   2. False

ANSWER:  True

1. Market researchers collect information on what consumers like and dislike about products through interviews with consumers and retailers.
   1. True
   2. False

ANSWER:  True