Journey Across the Life Span Human Development and Health Promotion 4th Edition – Test Bank
Chapter 4: Communication
Multiple Choice
Identify the choice that best completes the statement or answers the question.
____ 1. Communication is the:
|
a. |
The last step in the nursing process |
|
b. |
The most vital link between diagnosis and disease |
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c. |
Exchange of information and ideas |
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d. |
The basis for all thinking processes |
____ 2. Part of the communication process is:
|
a. |
Emotions |
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b. |
Mental |
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c. |
Physical |
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d. |
Feedback |
____ 3. The person who interprets the message is called the:
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a. |
Sender |
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b. |
Receiver |
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c. |
Method |
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d. |
Process |
____ 4. A form of verbal communication is:
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a. |
Body language |
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b. |
Gestures |
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c. |
Appearance |
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d. |
Words |
____ 5. A professional appearance by the healthcare worker can communicate:
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a. |
Incompetence |
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b. |
Uncaring |
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c. |
Pride |
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d. |
Acceptance |
____ 6. Which of the following behaviors by your patient indicates a willingness to communicate?
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a. |
Downcast eyes |
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b. |
Face toward you |
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c. |
Legs tightly crossed |
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d. |
Slumping posture |
____ 7. Which of the following describes nonverbal behavior?
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a. |
Gestures |
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b. |
Spoken word |
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c. |
Tone of voice |
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d. |
Aggressive style |
____ 8. Periods of silence during the communication process allow the healthcare worker to:
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a. |
Redirect the patient |
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b. |
Observe nonverbal behavior |
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c. |
Relieve the patient’s anxiety |
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d. |
Minimize rejection |
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